Temporary Employment Register

• APS Level 3 $63,459 Executive Level 2 $127,176
• Full-time,Part-time – Non-Ongoing
• Adelaide,Brisbane,Canberra,Melbourne,Perth,Sydney

Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications and/or experience. 
Your registration for temporary employment will remain active until 30 June . You will be able to update, amend and withdraw your application at any point after submitting. After this date, if you are still on the register, you will be invited to re-apply. 
Our ideal candidate
We are looking for team players with strong client engagement, communication, and analytical skills to register their interest in temporary opportunities with the Office. As a small agency, this is a fantastic opportunity to contribute to the wider objectives of the Office in improving public administration. Are you someone with a demonstrated ability to:

• provide subject matter expertise to support your team to achieve organisational goals
• support productive working relationships with internal and external stakeholders
• communicate effectively to influence outcomes (both verbally and in writing)
• maintain professionalism and impartiality
• be resilient and work effectively and efficiently to achieve results, and
• manage your time effectively to accomplish tasks and monitor priorities

Duties are to be performed under broad direction of your supervisor and in accordance with the APS Code of Conduct, upholding the APS Values and upholding the office values of independence, impartiality, integrity, accessibility and professionalism.
Our roles
Our work across the Office is varied. 
Roles may be available in the following Job Families

• Complaints and Service Delivery Complaint and Program Delivery Officers assess and deliver client services and undertake administration of programs, special projects and support services. They assess and impartially resolve complaints received by the Office via email, web application as well as telephone.
• Compliance and Regulations Inspection and Assessment Officers oversee operating controls, processes and practices. They may also recommend changes and enhancements to existing policies and controls to make sure they are current, adequate, functional and utilised in accordance with standards established by legislative or other frameworks.
• Corporate/ Enabling Corporate / Enabling provide support to business areas to deliver their core functions and includes: Accounting & Finance, Data & Research, Executive Support / Assistance, Human Resources, ICT, Legal, Marketing & Communications

The Office is organised into five branches, with a Strategic Insights Team also in place reporting directly to the Ombudsman and Deputy Ombudsman. 

• Complaints – As the core entry point for complainants to contact the Office, the Complaints Branch activities include complaint assessment, early resolution and the Offices activities under the VET FEE Help Redress scheme.
• Investigations – The Investigations Branch dedicates staff to undertaking investigations across ACT, Commonwealth and Industry functions including Own Motion Investigations. The Public Interest Disclosure scheme is also managed by the Investigations Branch
• Defence, investigations, ACT and Legal (DIAL) – The DIAL Branch also undertake Own Motion Investigations. In addition, the Offices Legal Team sit in this branch along with management of the ACT Ombudsman function and the Defence Abuse Reparation Scheme.
• Policy and Assurance – The Policy and Assurance branch mange the Offices internal Policy Team as well as our Law Enforcement and Integrity Oversight functions.
• Corporate – The Corporate Branch oversee the Offices core corporate functions including Human Resources, ICT and Security, Finance, Communications, Engagement, Performance, Business Intelligence and Property.