Our Client is the fastest growing major Motor and Home insurer in Australia. Due to significant growth we are thrilled to partner with them to seeking a Team Leader for the Desktop Home Assessing team based in Lidcombe.

You will play a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

You will be responsible for organising ongoing training and coaching to the team, and ensuring that the Desktop Home Assessors are consistent and effective in their approach to virtual assessments and validation of scopes of works.

To be successful in this role, you must be able to successfully demonstrate:

Strong People Leadership, including your proven development of people through providing guidance and support, performance managing, coaching and mentoring.
Proven Coaching and Continuous Improvement of your team of Desktop Home Assessors across all their responsibilities.
Effective Cost Control, implementation and refinement of cost control strategies, identifying areas of improvement and delivering planned cost outcomes.
Successful Relationship Management, including building and maintaining relationships with internal and external stakeholders.
Solid Performance and Progress Reporting, including tracking, monitoring and reporting on KPIs to ensure productivity and quality metrics meet expectations.

In addition to the above required experience, you will need:

Experience in home assessing and/or the building industry
Previous insurance and/or estimating experience, preferred
Strong change agility
Operational reporting literacy
Exceptional time management and organisational skills

So, what’s in it for you?

Fantastic salary package with comprehensive training, ongoing support, and professional development
To work for an innovative and dynamic company
Strong investment in our Assessors with continuous learning of the ever-changing repair industry and methods of repair

Client Perks:

Extra leave – Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

Paid parental leave – We support our new parents with paid parental leave and other benefits.

Workplace giving – If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.

Development opportunities – We’re championing your development with internal programs and access to a wide range of online courses.

Employee discounts – You’ll receive discounts on nsurance products.

Reward and recognition – We reward high performance with employee recognition, reward and incentive schemes.

Employee Assistance Program – We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families

iCar – We invest in our Assessors in continuous learning of the ever changing repair industry and methods of repair. The iCar program provides post qualification skills enhancement, education and training to keep Assessors

Genuine Work/Life balance – We understand the importance of providing our Motor Assessors flexible working arrangements. An autonomous role where you can enjoy a genuine work/life balance.

Get social – Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

This is a genuine career opportunity on offer so do not hesitate. Apply now by following the links below, please ensure to attach your resume in word format & we will be in touch shortly! If you have specific questions please reach out to Nicki at

Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.