MAYDAY Recruitment is seeking an experienced Service Manager to lead a newly established team for a prominent workers’ compensation business unit for a large global insurer.
Based in Lismore, this role offers the opportunity to manage operations, support team development, and ensure smooth service delivery in a fast-paced and impactful role.
What’s in it for you?
• Full-time permanent role
• Competitive salary with annual bonus
• Work-life balance with a mix of in-office and remote options.
• Lead a team driving impact for businesses and employees.
• Continuous training and development to support your professional journey.
• Start date 3rd February, but open to start sooner if required.
Main responsibilities include:
• Lead and oversee a team of Case Managers, a Technical Specialist, and an Injury Management Advisor.
• Manage daily operations and ensure smooth workflows within the team.
• Provide training, support, and guidance on complex claims and escalated cases.
• Collaborate with internal stakeholders to align team activities with broader business goals.
• Drive customer satisfaction and maintain compliance with industry regulations.
The ideal candidate:
• Experience in workers’ compensation or a related field, with knowledge of NSW legislation.
• Strong leadership and team management skills in a fast-paced environment.
• Excellent organizational, communication, and problem-solving abilities.
• Flexible and proactive, with a collaborative approach to challenges.
• Willing to work in-office 3 days per week during training, transitioning to 2 days thereafter.
If this sounds like the ideal role for you, apply today!
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