Recognition @ Latitude: Education support, Better giving programme with charity partners, Latitude matches dollar for dollar, Community partner days, and Ardoch volunteers supporting children in numeracy and literacy.
Annual salary reviews and an appealing bonus package to complement your compensation.
Flexibility @ Latitude: Flexible work arrangements – balance work and personal responsibilities, Hybrid set up – work from home & the office, 3 Days paid volunteer leave annually, paid community service leave, paid compassionate / bereavement leave. We are open to this role being based in either Melbourne or Sydney.

As the Senior Product Manager, you will be responsible for supporting the growth and development of Pay products across Australia and New Zealand.

You will be actively owning and managing the product strategy, experience and roadmap while ensuring that key initiatives are well managed and that all elements of the value chain are operating effectively to drive optimal commercial outcomes for Pay and the broader enterprise.

Successfully manage an entire product lifecycle from concept to launch to end of life, ensuring timely execution and continuous improvement.
Ensure that all AU & NZ existing and new products are fully compliant and that all relevant policies and procedures to manage risk and compliance in AU & NZ are always applied.
Understanding performance of current products as well as market trends for the development of future products taking into account the competitive context, our strategic capabilities and the ability to execute strongly to drive long-term, sustainable revenue growth.
Monitor market trends for the development of new products, features and benefits taking into account the competitive context, strategic capabilities, customer desirability and the ability to execute strongly to drive long-term, sustainable growth.
Develop and execute on product strategy with consideration of new product development or the enhancement of existing products and services to meet the needs of defined target customer and market segments and manage the strategic initiatives pipeline.
Design, manage and co-ordinate delivery of strategic product and experience roadmap to deliver best in class experience.
Responsible for developing both short- and long-range product plans, value propositions including customer journeys, pricing models, contracts and product roadmaps,
Identifies, evaluates and prioritises business cases for new business and product opportunities, and builds business models to substantiate the opportunity and ‘size of the prize’.
Delivering against financial results set in annual operating plans and objectives.
Manage and coordinate with all stakeholders in the development and timely delivery of agreed product and technology roadmaps.
Provision of original thought to resolve issues and create new business opportunities.
Work with external partners to drive innovation in product design and delivery to enhance and differentiate against the competition.
Build, lead, and coach a high performing team culture to deliver KPI’s and revenue targets.
Provide leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
Apply relevant CX/UX principles to manage and continuously improve the end-to-end customer experience from onboarding, engagement, servicing and understand of downstream risk actions across these portfolios
Actively monitor customer feedback, product satisfaction and advocacy to recommend and deliver product and experience changes.

About you:

Our product team thrive on innovation, you must be ready to explore some new ideas and introduce new products to the market. Your communication and interpersonal skills will get others to buy into the vision and work with you to achieve the desired outcomes with the right priority and focus.

Experience: 5 years in a product & portfolio management role, preferably with a strong focus on financial services products – credit card experience a bonus, however not essential.
Expertise: Successfully managed an entire product lifecycle from concept to launch & end of life, ensuring timely execution and continuous improvement.
Engagement: We really need someone that understands engagement with scheme’s – pricing and how it drives investment and product pricing etc
Product Leadership: Strong leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
Problem solving: Identifies challenges and roadblocks, developing creative solutions to mitigate risks to keep product development on track.
Competencies: Strong business acumen, critical thinking and thought leadership that delivers solution-oriented results to consumers
Analytical Skills: Strong analytical and data-driven decision-making skills, capable of using market research and customer insights to drive product enhancements.
Your ability to thrive in a fast-paced and ever-changing industry, embracing new challenges with a positive attitude will be your key to success with us.

Sound like you?

That’s a good sign! Latitude offers flexibility. We support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We’re Latitude, partners in money.

Latitude may seem like the new kid on the block, but it’s taken us almost a hundred years to become an overnight success. Digital payments, cards and loans is what we offer – but what we really are is a platform that helps people shop and live better.

Always living and breathing our values. Act Right, Show Care, Be Curious.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.