Queensland Rail – Customer Service Supervisor Rockhampton – On Train

Youll connect Queensland. Well connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we doand it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.

Learn more about Queensland Rail’s purpose, people and progress – watch our short video here.

About the Role

Join us as a Customer Service Supervisor Rockhampton – On Train (internally known as Passenger Services Supervisor) based in Rockhampton. Youll lead onboard teams to ensure world-class service on iconic routes like the Spirit of Queensland and Rockhampton Tilt Train. You can expect up to 4-day trips away and the chance to explore Queensland while you work.

To see a little preview of the trains that youll be working on click the links below: 

   Spirit of Queensland 
   Rockhampton Tilt Train 

Purpose that Counts. As a Customer Services Supervisor, some of your duties will include:

   Lead and mentor a team of up to five onboard staff
   Deliver exceptional customer service and ensure ticket compliance
   Oversee safety, fatigue management, catering, financial and baggage procedures
   Manage service disruptions and coordinate train handovers

For full position responsibilities please read this Position Description. 

Benefits that count: 

   Base annual salary of $83,657 % super with potential to earn up to $130,000 per year % super (including allowances) 
   Travel discounts and lifestyle perks through QRI
   Access to 280 gyms and pools with Fitness Passport
   Be part of a team that truly connects communities

To view additional exclusive Queensland Rail benefits please visit Employee Benefits.

Roster / Hours: 

Permanent full-time role with a rotating roster of days, nights / overnights, weekends and public holidays. 

The roster will be provided one week in advance so flexibility is essential. 

We are looking to connect with someone who has:

 
   Proven customer service and leadership skills
   Strong communication, time management and problem-solving abilities in a semi-autonomous and fast-paced environment
   The ability to handle customer or team member conflict in an objective and professional manner 
   Flexibility for rotating rosters, including nights and weekends

Qualifications:

You must currently hold or be willing to obtain the following certificates prior to employment: 

   Advanced resuscitation
   Provide basic emergency life support
   CPR
   First aid
   Food hygiene and 
   Responsible service of alcohol (RSA) 

Please apply to Passenger Services Supervisor (Relief) ) via our website by clicking onto the “Apply” button by 11:59pm (GMT 10:00 Brisbane) Wednesday 18th of March .  
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution Click here for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  
Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on or email .  Please do not email your application. We can only accept applications received via our website.