Position Overview
As the General Manager, you will be at the helm of our resort, overseeing daily operations across key areas including Food & Beverage, Golf, and Wellness. You’ll craft and implement strategic initiatives that maximize growth and profitability while ensuring the highest standards of service. Your leadership will foster a positive workplace culture, enabling our team to thrive and deliver exceptional experiences to our guests, villa owners and residents.
Key Responsibilities:
- Financial Leadership: Drive profitability through effective budget management and strategic decision-making. Analyze P&L monthly to ensure we meet and exceed financial goals.
- Operational Excellence: Ensure seamless operations by adhering to Minor Hotels’ standards and optimizing all aspects of property management.
- Customer Experience: Champion our commitment to customer service excellence, ensuring every guest feels valued and satisfied.
- Team Development: Lead, motivate, and develop our staff, fostering a culture of continuous learning and high performance.
- Community Engagement: Build and maintain strong relationships with the Body Corporate, owners, and community partners to ensure collaborative success.
Success Metrics:
You will be accountable for achieving key performance indicators, including:
- Total Revenue and Profit vs. Budget
- Guest Satisfaction Scores (NPS and GRI)
- Employee Engagement Levels
- Health and Safety Compliance
On Offer:
- Comprehensive Benefits Package: Enjoy a range of perks that support your well-being and professional growth.
- Dynamic Work Environment: Join a team that values innovation, collaboration, and customer focus.
- Career Advancement: Large structured company that prioritises people development, empowering you to unlock your potential and advance your career.
Company values:
- Customer Focused: The guests are at the heart of every decision.
- Results Orientated: Strive for excellence in all endeavors.
- People Development: Invest in your team’s growth.
- Innovate: Embrace change and seek new solutions.
- Partnership: Collaborate for shared success.
If you are passionate about hospitality, have a proven track record in leadership, and are ready to make a significant impact, we want to hear from you!
To apply online, please click on the apply button.
Alternatively for a confidential discussion please contact Renee Sommerville on or quoting the reference number above.
Note: Not all our current vacancies are listed on job boards, but you can check out our website for a complete listing.
www.frontlinehospitality.com.au
You can also connect with us via our social accounts for industry news, job seeking tips, and to be the first to know about new job openings!
www.facebook.com/FrontlineHospitalityNorthernNSW
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