- Attractive Salary Packaging Options
- Supportive Team Environment
- Learning & Development Opportunities
We are seeking an experienced and driven Operations Manager to lead the NDIS Service Delivery team. This leadership role requires a dedicated professional with a strong understanding of the NDIS framework, extensive management experience, and the ability to deliver quality services to people with disabilities.
Job Description
Key Responsibilities:
- Oversee the daily operations of NDIS service delivery, including Support Coordination and Supported Independent Living (SIL).
- Lead and manage a multi-disciplinary team, ensuring high standards of care and service quality.
- Ensure compliance with NDIS legislation, guidelines, and NDIS Quality and Safeguards Commission standards.
- Manage and monitor program budgets, financial reports, and operational KPIs to ensure cost-effective service delivery.
- Provide supervision, performance management, and mentoring to staff, ensuring ongoing professional development.
- Work collaboratively with the Head of NDIS to identify workforce challenges, forecast solutions, and implement continuous improvements.
- Ensure effective client engagement by coordinating intake meetings, reviewing client assessments, and developing tailored service plans.
- Strengthen relationships with clients, families, and external stakeholders to improve service delivery and address feedback promptly.
Desired Skills and Experience
What You Bring:
- Extensive experience in Supported Independent Living
- 3 years experience working within NDIS services and supporting individuals with disabilities.
- Proven experience in a senior management role, with the ability to lead a multi-disciplinary team.
- In-depth knowledge of NDIS legislation, compliance requirements, and quality standards.
- Strong financial management skills, including experience managing budgets and financial reporting.
- Excellent communication and stakeholder management skills, with a focus on client-centered service delivery.
- Strong problem-solving and decision-making abilities, with a focus on continuous improvement and innovation.
Desirable:
- Understanding of restrictive practices, incident reporting, and safeguarding processes.
- Experience in managing DSOA funding.
- Knowledge of Jewish values, culture, and heritage.
Qualifications:
- Tertiary qualifications in Social Work, Social Science, Allied Health, or Nursing.
- NSW Working with Children Check, NDIS Worker Check, and Criminal Record Check Clearance.
Why Join Us?
At JewishCare, we offer a collaborative and inclusive work environment where you can make a real difference in the lives of people with disabilities. We are committed to professional development and provide opportunities to grow your skills and advance your career.
How to Apply:
If you are passionate about NDIS services and want to lead a team that makes a difference, apply now via SEEK with your resume and a cover letter outlining your experience and suitability for the role.