IT Service Desk Analyst – Level 1.5

Your new role:

As the Service Desk Support Analyst based in our Sydney office, reporting to the Service Desk Manager, you are an integral part of the IT Service Desk team as well as the wider Technology group. You will be the first point of contact for ICT incidents and requests to all of CSCs staff. You acts to provide an effective interface between those staff requests and the ICT support teams and service providers supplying all necessary diagnostic information to allow for efficient resolution of requests in accordance with CSC policy, procedures, and standards.

You will also provide limited system administration of CSC systems as required for service requests, regular maintenance and operation, and to fix on first contact for incidents.

What you need to excel:

You will possess below technical expertise and experience: 

• Several years of experience in a Service Desk support position
• Ability to independently manage Level 1 support tickets and assist/support level 1.5 tickets with limited supervision
• Experience in support of Microsoft Applications, Citrix, Teams & Active Directory
• Ability to provide technical support for end user equipment such as PCs, laptops, printers, iPads, mobile phones, security tokens, headsets, and video conferencing equipment,
• Experience in support of remote/travelling users and RSA and experience in JIRA Administration are highly desirable
• A collaborative team player who is proactive and personable in approach
• Excellent customer service skills and attention to detail
• Strong written and verbal communication skills

What will you get in return?

• Long term role with career development and learning opportunities
• Rewarding role delivers impactful service
• Be a part of a highly successful, diverse and supportive team
• Benefit from CSCs commitment to excellence through the which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

How do I apply?

To apply for this opportunity please include a cover letter outlining your suitable skills, career aspiration alignment and interest in the position and working for CSC, along with your current resume.

Please note: Agency submissions will not be considered for this position

Applications close: Thursday 23 January , 5:00 pm

More about CSC:

Visit our  to discover more about CSC, our core competencies and employee benefits: