- Brisbane-based senior leader role for 99 Bikes Australia & New Zealand, reporting to the General Manager
- High level of ownership and autonomy, to craft and execute a vision for online excellence
- Join a market-leading retailer, and play a key role in our continued expansion across AU & NZ
99Bikes, the largest bike retailer in Australia with its own bike wholesaler and over 1.6 million loyalty club members, is part-owned by Best Employer multi-award-winner Flight Centre.
Job Description
99 BIKES AUSTRALIA & NEW ZEALAND HEAD OF E-COMMERCE BOWEN HILLS, F/T $140k – 190k
Fast-track leadership/overseas exchanges available with Australias leading bike company
- Generous salary package, $140k – $190K based on previous achievements and experience
- Flexibility – We believe excellent outcomes and results are more important than set hours
- Be recognised and rewarded for your achievements as well as monthly awards and events, our top 10% of high achievers fly off to an all-inclusive annual Global Gathering s was in Whistler, Canada and this years is in Hakuba, Japan.
- Enjoy unmatched career opportunities we promote from within wherever possible, and our people have become Team Leaders, State Leaders, Product/Online/Marketing Specialists and even GMs of overseas countries.
- Grow your skills and expertise we have our own 7-program Leadership Academy and we offer $ pp per year for a self-development activity such as attending a wellness retreat or getting some personal mentoring.
- Save money we pay our people to ride to work, offer cost price on bike products and discount prices on travel products (through our shareholder Flight Centre), plus we offer other extras like a paid parental leave package and free counselling services.
- Work overseas – we have shops in Australia, New Zealand and the UK. We support short and long-term relocation opportunities via initiatives such as our Peak-to-Peak Program between AUS and the UK, which offers participants an endless summer.
- Grow your wealth buy in or be allocated reward shares as part of our Employee Share Scheme which started at 99c per share and is now worth $5 per share.
- Give back to the community we donate 1% of our total wage bill to the charity of our peoples choice. Past recipients include RSPCA, Beyond Blue and the Childrens Cancer Institute.
- Do good to the planet – we are committed to reducing our social and environmental impact and became B-Corp certified in Dec
About Us:
99 Bikes opened the doors of its first tiny 170m2 shop in Milton, Brisbane in May , a shop so small that we could only fit 99 bikes into the store. From that humble beginning, we have grown to become the largest bicycle retailer in Australia and now have over 600 people and over 70 retail stores in the UK, New Zealand and Australia. In the last 12 months we sold over 180,000 bikes and we have a loyal customer base of over 1.6 million Club 99 Members in Australia, part of our vision to be The Worlds Most Approachable Bike Shops. The 99bikes.com.au and 99bikes.co.nz websites receive over 1 million website sessions per month, offering home delivery and click and collect services, speaking to the incredible customer experience we provide on a huge range of great value products. Best Employer multi-award winner and global retail giant Flight Centre is a major shareholder of our company, giving us access to shared resources and enabling us to fast-track our growth.
In addition to 99 Bikes, our Group owns Advance Traders, a bicycle distributor importing popular brands such as Merida, Norco, BMC, plus many more. Together we form the Pedal Group and this integration has underpinned our growth and given our people much greater career opportunities.
For instance, someone who started as a bike builder in a shop went on to become GM of our UK operation. Another of our Melbourne high achievers wanted to move to Canberra so we opened our first store there and she is now ACT State Leader of three shops. We build our business around our people, promote from within wherever possible, and have numerous training pathways to help them achieve their potential.
We are also very committed to balancing purpose with profit. Since we have donated the value of 1 % of our annual wage bill to charities chosen by our employees, including the RSPCA, Beyond Blue and the Childrens Cancer Institute. We pay our people to ride to work to help them stay healthy and more than 75% of our employees use this initiative. We also supply free electric bikes and mechanical support to our Green Team, who are members of the public who help us promote cycling as a healthy lifestyle.
After a long company-wide journey of continuous improvement, we are finally B-Corp certified, with three-quarters of our shops now solar-powered, the majority of our packaging is recyclable and our used bike tyres are re-purposed for the surface of kids playgrounds. See more here:
About The Role:
As part of our continuous growth, we are looking for hard-working, high achievers to join our senior leadership team of Australia and New Zealand.
- Reporting to the General Manager, be involved in business-wide strategic decisions contributing to our future success and growth
- Develop and implement a comprehensive eCommerce strategy to drive online traffic, sales and conversion, brand awareness, and customer engagement.
- Understanding of multi-channel, and the websites role in both online and offline transactions, is key
- Highly autonomous role with ownership to craft a vision for online excellence, and lead a driven team for execution
- Understanding of key profit and loss drivers, ability to forecast and impact future performance through; Conversion rate optimisation Content and merchandising strategy Collaboration with other senior leaders and departments to enhance the customer experience end-to-end Identify opportunities and resolve issues and errors
To Be Successful In This Role You Need:
- Demonstrated and proven achievement in any field – these could be personal goals, sporting, educational or work-related.
- A track record of success in senior e-commerce roles
- Good communication skills and demonstrated success in developing and maintaining good relationships with workmates and clients.
- A past history demonstrating honesty, persistence and reliability
- A demonstrated commitment to continual improvement and learning.
An immediate start is on offer, so if you would like to work for 99 Bikes please submit a cover letter and resume through the Apply Now link.