Education Support Officer

• Multiple casual Education Support Officer positions available, based at our Dandenong site
• Customer service and administration support to internal stakeholders, and current and prospective clients
• Hourly rate of $ 11.5% super
• Other benefits include:
• Regular performance feedback and performance review process Supportive environment and caring work culture with work/life balance Cultural Diversity Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases Flare Employee Discounts Program 17.5% Annual Leave Loading Employee Assistance Program (EAP)

About the position

We are seeking applications from internal applicants for an Education Support Officer position at our Dandenong location.  If successful, you will provide effective and quality customer service and administration support to internal stakeholders and current and prospective clients.

To be considered for this position you will be able to demonstrate the following key selection criteria:

• Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years’ experience in an administration role
• Ability and willingness to work across multiple sites as required in the South East Education Hub
• Proven experience in the provision of administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
• Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
• High level IT skills including use of online platforms in registering and enrolling Education clients
• Proficient in STRATA, MS Outlook, Word, Excel, PowerPoint and Teams
• Demonstrated experience and ability in using online platforms to support clients and client data reporting
• Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
• Experience working with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS, inputting and extracting data
• Possess strong organisational and time management skills
• Exposure to financial processes, payments and/or petty cash management
• Ability to work both independently and collaboratively as part of a team in a busy environment
• Excellent spoken and written communication and presentation skills

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 5 pm on Monday, 27 January , however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia’s Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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