Duty Manager

Were looking for a peopleguru; think Gandhi meets Oprah.#justkidding, we know youre so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you!

A magnet for happiness, you authenticallygetpeople. You drive and thrive on meaningful connections. Its why TFE Hotels literallygets people returning time and again for staycations where people come first. Period.

As Duty Manager at Vibe Hotel Gold Coast, youre pitch perfect when it comes to understanding and exceeding guest expectations – whether staging a TED Talk, leading the search party for a lost teddy or welcoming VIPs. Of course, in your book, that means every person who walks through our doors, from all walks of life your team of go-getters included.

You stand out from the herd as a natural-born leader. You listen and learn (your middle name is Empathy). You embrace the big picture but dont skimp on the finer details to keep Front (and back) of House humming. 

We recognise and celebrate your uniqueness and promise to give more back. You see, were not looking for a short-term relationship, although every day will feel new and exciting with limitless possibilities. 

Responsibilities include but are not limited to:

• You lead the daily operations of the hotel and are the go-to for the front office team members.
• With a hands-on style, you encourage team involvement, initiative and a focus on continuous improvement.
• Coordinate tasks for each shift and delegate to Receptionists accordingly.
• Ensure smooth sailing of the daily check-in/check-out process, use of guest names, CRM and correct cashiering procedures across F&B outlets (where applicable).
• Conduct daily team briefings to share hotel activity e.g. VIPs in house, group movement, promotions, guest feedback.
• You know all the room types, rates and hotel services youre ready to sell!
• You happily assist guests with special requests (e.g. wake-up calls, transportation, event tickets, restaurant, airline reservations) and make sure theyre followed through and charges raised accordingly.
• Resolve guest complaints promptly, efficiently and always with a smile! Also be sure to follow TFE complaint handling guidelines.
• You keep the Guest Services Directory in the Property Management System (PMS) accurate and up to date, always!
• Transition to night shifts is seamless with your communication and handover.
• Reporting is your friend management may ask for up-to-date financial/yield reports regularly or ad hoc.
• You handle reservation requests efficiently and friendly involve your Manager or Reservations team for groups, unusual or difficult requests.
• You understand and adhere to TFE hotels credit and account procedures with respect to all cashiering and auditing functions, ensuring guest accounts are accurate and charges are posted prior to checkout.
• Audit the daily activity of all Front Office and Food & Beverage (where applicable) operations check off that everythings in order.
• Assist with team rosters for team, ensuring effective coverage whilst maintaining cost effectiveness all by Payroll deadline!
• Get involved with recruitment, performance reviews and performance management as needed.
• Keep you Manager informed of any problems and unusual matters.
• Cleanliness and tidiness are a priority you keep the lobby, front desk and F&B outlet (where applicable) looking immaculate.
• This isnt an exhaustive list your Manager may have other reasonable tasks or instructions on occasion.

Base Salary: From $70, per annum

Are you ready to dive in and find more? You deserve it.