Customer Support Manager

WesTrac is an equipment solutions company and one of the world’s leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Due to internal progression, we are seeking a dynamic Customer Support Manager to join our Sales team. This role reports to the Mining Business Manager and is pivotal in the effective day-to-day Account Management and ensuring the execution of the Sales Mining Strategy.

As this is a site-based role, you are responsible for the overall ownership of the customer relationship and the execution of the aftermarket sales strategy. You will also play a critical role in capturing opportunities and managing them through to conclusion, whilst ensuring continued aftermarket sales growth. Additionally, the role involves ensuring the performance of assets to deliver the lowest Total Cost of Ownership (TCO) at a site level.

The ideal applicant will possess exceptional stakeholder engagement skills, sound business acumen and demonstrated influencing abilities. Our mining department is an integral link to our customers, and to achieve our vision of being the customers first choice in equipment solutions we are searching for passionate, high performing and motivated people.

Type: Full-time, Permanent

Roster: FIFO, 8/6 roster

What we require:

• Tertiary qualification in business, commerce, engineering, or Trade Qualification with relevant post-qualification experience.
• Caterpillar product knowledge and/or experience in the heavy equipment industry is a plus.
• Strong commercial acumen to navigate the complexities of our industry.
• Familiarity with Heavy Mining Equipment Total Cost of Ownership modelling.
• Highly developed communication, relationship development and negotiation skills.
• Self-motivation and ability to thrive in collaborative and autonomous workplace settings.
• Exceptional organisation skills to manage fluctuating workloads and deadlines to meet tight deadlines.
• High level of initiative and problem-solving skills and dedication to see tasks through to completion.
• Excellent customer service skills to build and maintain strong and positive relationships.

What we offer:

• Attractive salary package combined with our Sales Target Incentive Plan (STIP), offering performance-based bonuses to recognise and reward your dedication
• Opportunity to receive a referral bonus of $5,000 as part of our recommend and spend program.
• Unrivalled training and development via The WesTrac Institute
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

If you are interested in taking your career to the next level with WesTrac click the Apply button today!

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 – who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

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