Customer Service Officer

Customer Service Officer| Aged Care | BundanoonYou are their smile. Their joy. Their morning walks, and tea-time talks. Their keeper of stories; of moments and memories. The dignity they deserve. Community they belong to. And family to come home to. You are their kindness. Compassion. Empathy. And understanding. The difference in their lives. You deserve every opportunity to be recognised, supported and challenged to fulfill your role in the world. But what does this look like?

The opportunity | Valued for the impact you make. With your enthusiasm for customer service and as the initial point of contact for visitors to Warrigal Bundanoon, you will deliver professional support and services to both customers and the broader community. In this dynamic role, you will excel in providing outstanding customer service, embrace the variety in your daily tasks, and demonstrate a strong ability to engage with people.

The benefits | Recognising the difference you make      

• Part time weekend position, 16 hours per week, with the flexibility to cover leave on weekdays where needed
• Hourly rate: $ – $ Superannuation penalty rates for nights and weekends, and NFP salary packaging (pay up to $18,550 less tax per year, meaning more money for you!)
• A fantastic on-boarding program to set you up for success and ongoing support
• Subsidised access to your local gym and 200 more across the country with a Fitness Passport
• 24/7 access to mental, physical, social, and financial support via the LifeWorks app

Also, Triple winner Excellence in Workplace Culture, Excellence in Large Business, and the ultimate honour Business of the Year! Join us and experience the Warrigal Way.

The requirements | What it takes to do this workNo matter your role, it takes a real love of caring, a willingness to jump in and do the work, and a genuine desire to make a difference. As a Customer Service Officer, youll also need:

• Extensive customer service experience in a customer facing role
• Demonstrated experience in reception duties, cash handling, invoice cost coding, and strong data entry skills
• Sound computer literacy skills for accurate and efficient documentation
• Experience developing and maintaining customer relationships
• Demonstrated strengths in planning, time management, flexibility and technology use
• An understanding of the needs of older people

The locations | A home to belong to               Warrigal BundanoonSharing the same grounds as Warrigal Community Village Bundanoon, it enjoys a peaceful setting at the heart of the Southern Highlands. With two cluster houses offering various levels of support.

What our people love about working here                           

Feeling safe and supported: Weve built a highly supportive, close-knit community that values and respects each other. Find approachable, empathetic leaders intent on listening to your ideas; and processes, policies and resources that allow you to do your job well. Youll have the support you need to provide exceptional care, without feeling overwhelmed. Here we have each others back no matter what.

One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence, happiness, and connectedness. On a big picture level, were challenging ageist thinking in Australia. This is the Warrigal Way. 

Who we are | A community who caresWarrigal has firmly established itself in the aged care community for over 60 years. Were proud of the diverse range of retirement living and aged care services weve built up in that time, but we still have the same appetite to grow and innovate. Meaning, youll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra if thats what you want.

You are the difference | Create a meaningful legacy At Warrigal, youre not just doing care work. Youre shaping a society that respects and celebrates ageing, connects families, and frees up their time to create treasured, lasting memories. Youre creating a culture of kindness, compassion and understanding that can be passed down to future generations. Let this be your legacy.

Join us and be the differenceApply now – we are reviewing applications daily!

We reserve the right to shortlist and interview upon application receipt and this vacancy may be closed once a suitable applicant has accepted a letter of offer. 

We proudly acknowledge the Traditional Custodians of the lands on which we work and live, and we honour their ongoing cultural and spiritual connections to Country. We pay our respects to Elders past, present, and emerging. 

At Warrigal, you are the difference. We believe in celebrating diversity and creating a culture of inclusion and support in everything we do. We embrace the unique experiences, backgrounds, identities, abilities, and perspectives of our residents, customers, staff and volunteers to create a warm and welcoming environment where everyone feels valued and respected.  

Realise your potential in a place where appreciation, belonging, growth and purpose allows everyone to thrive. 

If there is a change we can make, so your strengths can shine throughout our recruitment process, please get in contact with:  

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references. 

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