Customer Service & Dispatch Coordinator

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We have an opening for an experienced Customer Service & Dispatch Coordinator for my client based in the ACT. With a great team culture and a supportive working environment, you’ll enjoy working alongside a friendly team and a Director who truly values their staff. Competitive hourly rates are on offer.

Customer Service & Dispatch Coordinator

📍 Location: ACT

💰 Salary: $60K – $70K Super
Enjoy a friendly, supportive, and collaborative work environment, a great work-life balance, and a Director who is highly engaged with the team.
About the Company
Our client is a well-established family-owned business specialising in residential electrical, plumbing services, and data cabling solutions. Known for their quality workmanship and integrity, they have a team of fully qualified electricians and plumbers committed to providing exceptional service. They’re looking for someone with an exceptional attention to detail, strong communication skills, and a drive to deliver 5-star service to clients.
About the Role
Due to business growth, we’re looking for an experienced Customer Service & Dispatch Coordinator to join the team. This role is perfect for someone who is driven, known for their professionalism, attention to detail, and has the ability to multi-task in a fast-paced environment. You’ll need excellent customer service and communication skills, and a proactive approach to problem-solving.
Key Responsibilities for the Role
  • Manage customer and general enquiries, prioritise urgent works, and resolve any issues efficiently.
  • Coordinate with technicians, providing them with accurate information and managing their locations and needs in the field.
  • Maintain the customer database, ensuring information is up-to-date and keeping customers informed on progress.
  • Record service call results and generate summaries for senior management.
  • Participate in training to enhance customer satisfaction and help improve business strategies.
Skills & Experience
  • Previous office administration or scheduling experience, ideally within the construction or trade industries.
  • Proven ability to work in a customer-focused role, highly organised and able to work in a fast-paced environment.
  • Strong computer literacy, particularly with Microsoft Office and CRM systems, including database management.
  • Excellent attention to detail, ability to prioritise tasks, problem-solve, and communicate effectively both verbally and in writing.
Culture
Enjoy a family-focused culture, a cohesive team environment, and be part of the company’s ongoing success. This role is ideal for someone seeking a rewarding position with a supportive Director and a team committed to providing the highest level of service to clients.
Rewards and Benefits
  • Negotiable salary based on experience ($60K – $70K Super).
  • Flexible working arrangements for the right candidate.
  • Career progression, training opportunities, and a company that values and appreciates its team.
  • A diverse role where no two days are the same.
This role has an January start date.

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Gemma Darmody at Frontline Construction at , otherwise please check out our website for other available positions.

www.frontlineconstruction.com.au

CANBERRA SYDNEY BRISBANE MELBOURNE PERTH

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