Customer Experience/Aftercare Support Consultant

_{11th January,}

Patterson Cheney Toyota is a success story in the dealership industry. We are proud to have received the Toyota Australia Presidents Award for both and , and we aim to win it again in . Additionally, Patterson Cheney has been recognized as the AIA Employer of the Year for and .
  
To continue our success, we are now recruiting a customer experience specialist who understands customer greeting/service. As a support to our Aftercare sales consultant, you will have the opportunity to learn the art of aftercare sales.   
  
About the role: 
  
Customer Service  

• Being the first point of contact for all clients who visit the Dealership
• Delivering 5 Star customer service to all visitors to the Dealership
• Help fulfil customer requests, clarify desired information, direct to the appropriate department/staff member and forward requests
• Liaise with the dealership departments to gain a who is available to understand if there are any scheduled appointments
• Update relevant data and bookings accurately and immediately using multiple computer software systems
• Assist in driving an effective performance culture through set KPIs

  

Secondary duties, assisting with After Market Sales

• Assist the Aftermarket Sales Consultant with engaging potential customers to promote aftermarket products
• Provide product knowledge and recommendations to customers based on their needs
• Conduct product demonstrations and explain features and benefits
• Prepare and present quotes to customers for aftermarket products and services
• Be a part of finalising the sale and follow up with customers post-purchase
• Collaborate with the service department to ensure smooth installation and delivery of aftermarket products

About you:  

• Exceptional customer service skills with a proven track/experience in a previous frontline role.
• As a first point of contact, your personality and energy will reflect the importance of meeting first impressions and customer standards required in the role.
• Intermediate computer skills
• Excellent verbal communication skills
• Must be a motivated self-starter
• Applicants must hold a valid Victorian Drivers Licence

Our amazing benefits.

• This is an entry-level dealership role; offering outstanding career growth opportunities throughout the group
• Extensive training and development, career opportunities
• Access to dealership discounts, including New and Used vehicles, Servicing, and Parts
• Job security with a strong and growing independent family-owned business
• Employee Assistance Program
• And above all, lots of support, opportunity and fun

  

How do I apply?

Please attach a resume, which will be directed to the Talent Acquisition Specialist. The successful applicant will be required to undertake a National Police Check.

  

Patterson Cheney Toyota is part of the Patterson Cheney Group, employing over 800 employees. We are proud to be one of Australia’s largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Holden, Isuzu and multiple truck brands). We have serviced our customers since , and our success has been built on a strong foundation of customer service. With independent, solid family business values and behaviours, we emphasise enjoying our work.

  

We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.