Continuous Improvement Officer

Alzheimer’s Queensland (AQ) has been working to empower older people, especially people with dementia and their carers to maintain a socially valued life. AQ provides support, education, information, and direct care services.

We are currently looking for 3 additional members of the Clinical Governance team due to internal promotions. This role will have a key focus on customer service and continuous improvement.

The team assists the organisation to deliver excellent services, maintain compliance with standards and has a key function in the identification of risk.

Requirements for Success

• A thorough understanding and commitment to our residents and clients.as this role has a direct impact on the quality of care and services in our Community Aged Care and Residential Services.
• A problem-solving approach to identification and actions required to address suggested or necessary continuous improvement areas
• A hands-on approach to change & a willingness to work alongside our front-line staff. This will require you to be flexible and adaptable to the changing needs of the organisation and to manage and prioritise your work schedule to ensure that the urgent does not overtake the necessary
• A willingness to share knowledge in a non-judgemental and supportive fashion including formal & informal education sessions
• The awareness and application of escalation principles of risk identification and management
• The opportunity to work on or lead various continuous improvement projects or initiatives will form a part of this role
• You must have exemplary attention to detail in all aspects of this role including researching the requirements excellent care requirements
• Health Care background with experience within the aged care sector ideal, however other experience may be considered (APHRA registration preferred though not essential)
• Advanced computer literacy skills & the ability to work within and manage databases
• Drivers Licence & National Police Check
• This role may require occasional travel within SE QLD & NSW when required

Our Culture & Benefits

• Competitive remuneration package on offer including access to salary sacrifice
• To work within a supportive team of dedicated professionals
• Thorough systems & processes in place
• Innovative, progressive aged care organisation
• Rewarding position providing quality of life for people within residential & community
• Ongoing training & professional development opportunities