Community Experience Representative

Community Experience Representative

  • Make meaningful impact to Salisbury Council Communities
  • Multiple Positions Available
  • Contract until June , with view for extension

We have exciting multiple opportunities to join our Community Experience Team, in a part time capacity on an initial contract until June , with view for extension. With having a set roster each week will give you the work life balance you have been looking for!

Roster:

Position 1 

Week 1:  Wednesday, Thursday, & Friday

Week 2: Monday & Tuesday

Position 2

Each week: Monday, Tuesday, Thursday & Friday

Who we are:

The City of Salisbury is a local government entity and encompasses an area of 158km2. We are a customer focused organisation, providing essential services to residents and visitors, in a dynamic and flexible working environment.

The Community Experience team is the first point of contact for the community with Council, via phone, email, webchat and face to face options.   

As a part of the Exceptional Community Experience commitment, the team aims for a first point of contact resolution, assisting customers with information and requests and linking them with services.

Key Responsibilities:

  • Respond to customer inquiries across multiple channels: in person, phone, email, and more.
  • Deliver high-quality service in line with Service Agreements, connecting customers to appropriate Council-funded services and external agencies.
  • Track and monitor customer inquiries using our internal systems, ensuring resolution and customer satisfaction.
  • Embrace technology and assist in improving customer service systems for enhanced service delivery.
  • Prepare, evaluate, and uphold service standards and procedures.
  • Provide guidance on Council policies, explaining relevant documents and educational materials to both internal and external customers.
  • Work independently and as part of the Customer Centre team to manage tasks and decision-making effectively.
  • Engage in projects and training sessions as directed by the Team Leader Community Experience.

Skills and Competencies:

  • Strong listening, empathy, and communication skills with sensitivity to diverse needs.
  • Ability to navigate information systems and utilize technology to enhance service delivery.
  • Skilled in engaging a broad audience, across age, background, and cultural lines.
  • Experience with telephony systems and handling call centre environments is a plus.
  • Able to accurately record and balance payments received by the Council.
  • Proven ability to work effectively within a collaborative team setting.

Why join us?

  • Comprehensive Benefits Package: Employees at City of Salisbury enjoy a robust benefits package includes income protection insurance for personal illnesses or injuries, health and wellness programs designed to support their overall well-being including skin checks, health seminars, flu vaccinations and free access to counselling sessions for you or your immediate family through our Employee Assistance Programs.
  • Professional Development Opportunities: The City prioritises continuous learning and career growth, offering employees access to training workshops, seminars, study leave, and tuition reimbursement programs to enhance their skills and expertise.
  • Work-Life Balance Initiatives: Recognising the importance of work-life balance, City of Salisbury promotes flexible work arrangements and generous leave policies, flexi-time and opportunities to purchase additional annual leave.
  • Inclusive and Supportive Workplace Culture: Diversity and inclusivity are core values at City of Salisbury, fostering a supportive environment where all employees are valued and respected.
  • Community Engagement: Employees have the opportunity to make a meaningful impact through various community engagement initiatives supported by the City.

These outstanding working conditions reflect City of Salisbury’s commitment to attracting and retaining top talent, promoting employee well-being, and fostering a positive and productive work environment.

If youre ready to take on a role where every day is an opportunity to make a difference, we encourage you to apply today and help us drive positive change across our city.

Enquiries can be made to Krystle Ibanez on

Applications close on 19th February

Job Ref: KI
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