- Make meaningful impact to Salisbury Council Communities
- Multiple Positions Available
- Contract until June , with view for extension
We have exciting multiple opportunities to join our Community Experience Team, in a part time capacity on an initial contract until June , with view for extension. With having a set roster each week will give you the work life balance you have been looking for!
Roster:
Position 1
Week 1: Wednesday, Thursday, & Friday
Week 2: Monday & Tuesday
Position 2
Each week: Monday, Tuesday, Thursday & Friday
Who we are:
The City of Salisbury is a local government entity and encompasses an area of 158km2. We are a customer focused organisation, providing essential services to residents and visitors, in a dynamic and flexible working environment.
The Community Experience team is the first point of contact for the community with Council, via phone, email, webchat and face to face options.
As a part of the Exceptional Community Experience commitment, the team aims for a first point of contact resolution, assisting customers with information and requests and linking them with services.
Key Responsibilities:
- Respond to customer inquiries across multiple channels: in person, phone, email, and more.
- Deliver high-quality service in line with Service Agreements, connecting customers to appropriate Council-funded services and external agencies.
- Track and monitor customer inquiries using our internal systems, ensuring resolution and customer satisfaction.
- Embrace technology and assist in improving customer service systems for enhanced service delivery.
- Prepare, evaluate, and uphold service standards and procedures.
- Provide guidance on Council policies, explaining relevant documents and educational materials to both internal and external customers.
- Work independently and as part of the Customer Centre team to manage tasks and decision-making effectively.
- Engage in projects and training sessions as directed by the Team Leader Community Experience.
Skills and Competencies:
- Strong listening, empathy, and communication skills with sensitivity to diverse needs.
- Ability to navigate information systems and utilize technology to enhance service delivery.
- Skilled in engaging a broad audience, across age, background, and cultural lines.
- Experience with telephony systems and handling call centre environments is a plus.
- Able to accurately record and balance payments received by the Council.
- Proven ability to work effectively within a collaborative team setting.
Why join us?
- Comprehensive Benefits Package: Employees at City of Salisbury enjoy a robust benefits package includes income protection insurance for personal illnesses or injuries, health and wellness programs designed to support their overall well-being including skin checks, health seminars, flu vaccinations and free access to counselling sessions for you or your immediate family through our Employee Assistance Programs.
- Professional Development Opportunities: The City prioritises continuous learning and career growth, offering employees access to training workshops, seminars, study leave, and tuition reimbursement programs to enhance their skills and expertise.
- Work-Life Balance Initiatives: Recognising the importance of work-life balance, City of Salisbury promotes flexible work arrangements and generous leave policies, flexi-time and opportunities to purchase additional annual leave.
- Inclusive and Supportive Workplace Culture: Diversity and inclusivity are core values at City of Salisbury, fostering a supportive environment where all employees are valued and respected.
- Community Engagement: Employees have the opportunity to make a meaningful impact through various community engagement initiatives supported by the City.
These outstanding working conditions reflect City of Salisbury’s commitment to attracting and retaining top talent, promoting employee well-being, and fostering a positive and productive work environment.
If youre ready to take on a role where every day is an opportunity to make a difference, we encourage you to apply today and help us drive positive change across our city.
Enquiries can be made to Krystle Ibanez on
Applications close on 19th February
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