Case Manager

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Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

We are seeking a values-driven and proactive Case Manager to support individuals to achieve housing stability, improve social inclusion, connection to support systems and the wider community.

Reporting to the Program Manager, this is a permanent, full time position based in Griffith but working in Leeton & Narrandera, NSW. Salary and conditions are in accordance with the SCHADS Crisis Award Level 2.

You will successfully

  • Ensure that delivery of services and support is aligned with the National Homelessness Stream Model of Care, which underpins homelessness services across the country and defines expectations and standards for those we serve, our partners and allies, and the Australian community.
  • Conduct comprehensive assessment via telephone or face-to-face, to determine appropriate course of action/support for clients.
  • Tailor case plans according to each client’s needs and update according to each contact/consultation as per the clients goals and aspirations.
  • Maintain current knowledge of services for referral, advocacy and information for clients to relevant internal or external agencies.
  • Develop strong network of services within The Salvation Army and externally with community housing partners and real estate agents.

You will have

  • Tertiary or other qualifications within community services, social work or related discipline (minimum Diploma Level, working toward a degree).
  • A current NSW Employee Working with Children Check.
  • A valid NSW Driver Licence.
  • 2 years’ experience and working knowledge of the community services sector in NSW with a specific emphasis on homelessness (including issues, trends, resources and services etc.).
  • Experience working according to the principals of Trauma Informed Practice.
  • Understanding of mandatory reporting guidelines.
  • Experience working in collaboration with other organisations to develop and tailor programs to meet clients’ needs.
  • Experience of working with an inclusive practice, including with people from culturally and linguistically diverse backgrounds, LGBTQIA , women, men & families.

What we offer 

As a registered NFP we offer our eligible employees real and meaningful benefits such as; 

  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
  • Flexible working conditions
  • Health, fitness and financial discounts / benefits
  • Paid parental leave – 12 weeks
  • Up to 8 weeks leave per year through our purchase leave scheme 
  • Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
  • Purpose driven career which has positive social and sustainable outcomes
  • Employee Assistance Program – Independent confidential counselling service;
  • Opportunity for career development;
  • An inclusive culture of dedicated, passionate and professional team members
  • Positively supporting and impacting the lives of others through your career contribution 

How to Apply 

If you’re excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.   We are looking for compassionate people who share our mission and valuesIf you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration