Closes: 31 December 2023
Classification: Administrative Services Officer Class 3
Salary: $68,685 – $73,920 plus superannuation
Position No: Temporary Employment Register
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 23 June 2022
Do you love Canberra as much as we do? Are you a master problem solver who can deliver service that is out of this world? If you have a passion for people, want to make a real difference to the lives of Canberrans – and have fun while doing it – our temporary employment register is waiting for you!
As the front door for government services and transactions in the ACT Access Canberra offers a range of opportunities to kickstart your career in the ACT Public Service.
There’s something for everyone at Access Canberra:
Our temporary employment register is used to fill a range of short-term customer service and general administration vacancies – these can be face to face, over the phone, out and about in our community or supporting our back of house functions. We offer part-time and full-time positions that can range from six weeks to three months with opportunities for longer term employment.
You’ll work in a supportive, collaborative and diverse team environment, with leaders who encourage and support you to be your best. You will also benefit from a range of training and development opportunities.
Pathway 1 – Customer Service. Positions will generally be in the Access Canberra Service Centres, Contact Centre, Land Titles, Land Planning and Building and Resolution Support teams. Positions may also be available in other areas of Access Canberra from time to time.
Pathway 2 – General Administration. Positions involve general administration support for branches across Access Canberra to deliver services and compliance functions on behalf of the community. Some positions include general administrative support in finance, training, and workplace safety.
Pathway 1 – Customer Service
Pathway 2 – General Administration
- Some positions will be in an activity-based working (ABW) environment. Under ABW arrangements, staff do not have a designated workstation/desk.
- Selection may be based on written statement and referee reports only.
- Roles may be filled based on operational requirements and the business needs of the organisation. Applicants will only be contacted if a vacancy arises that matches their skills and experience.
- There is no guarantee that an offer of employment will be made while an application remains on the register.
- Citizenship – To be eligible for temporary employment you must be in Australia on a visa with unconditional working rights or be an Australian citizen or permanent resident.
- Security checks – All new employees to the ACT Government are required to undergo an Australian Federal Police criminal history check. The check assists Access Canberra in determining the suitability of applicants for employment.
- Previous employment check – Access Canberra may contact applicants’ past or present employers in order to obtain background information about their suitability for employment.
- Availability – If you are no longer available for employment, please advise us via the email address below.
- Application expiry – The Register is refreshed at the end of June and December of each year. To remain on the Register, you will need to re-apply.
How to Apply
Please provide the following to: [email protected]
- Completed Application Coversheet.
- Current resume and contact details of two referees.
- A written statement of no more than one page addressing the following criteria:
- Customer focused
- Well-developed oral and written communication skills
- Ability to learn and use a range of business systems
- Ability to understand, interpret and apply legislation, procedures and work practices and follow instructions
- Ability to work productively independently or as part of a team and demonstrate resilience in a fast-paced, high-pressure environment
Your written statement should outline your relevant experience, skills, knowledge and behaviour to demonstrate your suitability against the above selection criteria. – see helpful tips (below)for writing a successful application.
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ are encouraged to apply. Hear about CMTEDD from some of our staff.
If you have any questions, please contact the Temporary Register Officer via email [email protected]
Find the right fit for you
There’s something for everyone at Access Canberra. Find out why our staff love the flexibility and culture at Access Canberra:
- Day in the life video Service Centre and Contact Centre
- Day in the life video Parking Operations and Traffic Camera Compliance
- Day in the life video Regulatory Roles
- Day in the life video Infringement Review and Medical Management
To find out more about Access Canberra and how we are working to support a safe and liveable city visit www.accesscanberra.act.gov.au
Tips On How to Prepare Your Written Response
Providing specific evidence-based examples of your experience will show the selection panel that you understand the position requirements and that your capabilities will enable you to perform well in the role.
Ensure your examples to the selection criteria address all the points listed under each of the headings (Skills, Knowledge, Behaviour). You don’t have to have a separate answer for each point -one example that covers all the points is acceptable. However, if you feel you need to provide more than one example to cover each of the points adequately that is ok too.
The STAR model below is one of the ways that you can structure your written response to help demonstrate your capabilities, using specific examples:
Describe the context and background of the project or task and your personal involvement in it. Set the scene and be as specific as possible.
Explain the specifics of your responsibility and what you were required to achieve and by when.
What did you personally do to perform the task? How did you do it?
What was the outcome generated by the action that you took?
For further information on preparing your application, please refer to APPLICANT INFORMATION KIT.
Career interest categories:
Administration and Governance
To apply for this job please visit www.jobs.act.gov.au.