2 x IT Support Engineer | Syd & Melb

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Our client is a leading boutique private wealth advisory firm specialising in high-net-worth and ultra-high-net-worth clients. Their business is highly successful and provide world class experience to their clients and continue to grow their business focussing on the strategic development of their technology capability. As a result, our client is insourcing their desktop support function, requiring the hire of two desktop engineers, one to work in their Sydney office and one in their Melbourne office.  

Their culture is built on challenging convention, earning trust, pursuing perfection, and working as one team. Your talent, drive, and vision will contribute to their mission of supporting clients in achieving financial success that lasts generations.

 

About the role:


Reporting to the Support Engineering Lead, you will play a crucial role in delivering high-quality support to their business. You will provide first and second-line end-user computing support (hardware and software) for their Australian offices, ensuring seamless IT operations. This role will also contribute to the ongoing improvement of IT support processes and participate in projects such as hardware deployments and system enhancements.

 

Key Responsibilities:

  • Provide frontline IT support via email, phone, and walk-up requests, ensuring timely resolution of issues.
  • Diagnose, prioritise, and resolve incidents in line with service level agreements (SLAs).
  • Fulfil service requests and manage IT workstation deployments, moves, and replacements.
  • Image and deploy laptops for new starters and device replacements.
  • Manage user accounts, role-based access control, and authentication issues.
  • Maintain process documentation and IT asset inventory.
  • Collaborate with cross-functional teams to resolve technical challenges.
  • Work with external vendors for escalations and hardware replacements.
  • Provide troubleshooting support for hardware, software, networking, printer services, and AV equipment.
  • Support IT projects and contribute to system testing as required.

 

Skills & Experience:

  • Minimum 2 years of experience in an IT Support, Helpdesk, or Technical Support Engineer role.
  • Experience within financial services is highly desirable.
  • Strong knowledge of Windows OS, Microsoft Office suite, and email/messaging tools (Outlook, Exchange, Teams).
  • Familiarity with Apple iOS devices and endpoint management tools (SCCM, Intune).
  • Experience with Active Directory, Group Policy, and IT Service Management tools (ServiceNow, JIRA, or Ivanti).
  • Understanding of ITIL service management practices is a plus.
  • Excellent problem-solving and customer service skills.
  • Outstanding communication and documentation abilities.

 

What We Are Looking For:


We are seeking individuals who are not only technically proficient but also passionate about delivering excellent customer service. You will be the face of IT, ensuring that every interaction with users enhances their experience and reflects positively on the broader IT team. We are particularly keen to find candidates who are proactive, resourceful, and eager to learn in a dynamic environment.


Why Join this company?

  • Be part of a growing, innovative team within a prestigious wealth management firm.
  • Gain exposure to cutting-edge technology in a high-touch client service environment.
  • Enjoy ongoing professional development and career growth opportunities.
  • Work in a collaborative and supportive culture that values excellence and innovation.

 

This is an exciting opportunity to join a progressive IT team as they transition to an in-house support model, with positions available in both Sydney and Melbourne. If you have the technical expertise and a passion for delivering exceptional IT support, we’d love to hear from you.

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